![]() On the other hand, there are thousands of happy customers that left their positive feedback on one particular platform (TrustPilot). Some are just within the normal range of complaints (people who were not successful at using the service and the like), and others are making pretty bold accusations of the company missing out on deadlines and providing horrible service. Western Union has thousands of complaints to be found online about almost every aspect of its services. Expensive (sometimes unbelievably expensive even).When you take a look at all of the review platforms, all of those left most recently appear to be complaints.Īmong the negative reviews (we had plenty to select from) we read the following: Of course, the TrustPilot UK/USA is one of the largest platforms, but it is still suspicious in a way that the rating there is so different from all the other platforms. In comparison to our top money transfer providers Western Union as a lot more complaints to positive review ratio, and if you look at the sheer numbers you’ll come to realise that there are hundreds of complaints about the firm.Īnother thing that really pops out of this analysis is that one particular platform has 17% in complaints, while others have over 90% complaints. Last 100 comments sampled by us demonstrate more recent negative experiences than good onesĪlthough the figures aren’t that bad and convey that 82% of the clients are ultimately happy with the service, it is also not a good figure. Most of which were resolved to the satisfaction of the BBB but still they gave them D+ rating. In addition to these reviews there are more than 1,000 complaints about Western Union to be found on that website. In addition to these reviews there are more than 1,000 complains about Western Union to be found on that website. Many believe WU used to be OK but has gotten worse over the years. Almost all reviews in 2019 are negative and difficult to judge if the better reviews are actually real.Ī lot of heart breaking stories about money being indefinitely delayed or never reaching its destination. ![]() It is not automatically processed, and that means this date will be true for August, 2021: WebsiteĪ lot of heart breaking stories about money being indefinitely delayed or never reaching its destination. We have chosen to have a comprehensive look at all the platforms and aggregate scores. What we didn’t expect was how many of its reviews would be complaints. That’s why we expected to find huge quantities of reviews, as well as plenty of complaints. Nothing in the world says an international money transfer more than Western Union. Western Union and even its online service WU.com is as big as all of its competitors combined. There are dozens of online websites where you can find Western Union client reviews. This was not Western Union’s only fine, as the firm has also paid $60m in regulator fines for a lack of compliance with AML laws. A large portion of the money transfer scams across the globe are made through its platform, and it has received an enormous fine from the regulator for not preventing more. There are thousands of client reviews online which are predominantly highly negative, as well as media articles (like this one on the Economist ) which portray Western Union as extortionate with its fees.Īdditionally, Western Union is one of the most abused platforms by scammers. Transferwise is one online money transfer competitor growing at a staggering pace and reporting more than £4bn in transactions monthly but that’s still less in comparison to WU’s annual volume of $80Bn.īeing the largest in the field also exposes Western Union to criticism. It has been running for so long (since 1851) and moving such immense volumes they are not even comparable to any other competitor in the field. Western Union has got everything going for it in terms of size. Numerous regulatory agencies around the world, including: FCA (UK), Financial Market Authority (Austria), FSRA (Ireland). ![]() It boasts more than 50,000 agents (with hundreds/thousands of branches each) and 100,000 ATM’s in 200 countries. Western Union was the first company ever to send a transcontinental telegraph, and is one of a few remittance providers in some of the world’s least connected regions. Western Union had a significant role in bringing the world together as a telegraph company, and has a similar role in shaping the future of the remittances sector Historically Western Union was established to provide telegraph services, and even back then it was an industry leader with a particular focus on innovation. ![]()
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